Someone in my family seems to have a problem with gambling — what should I do?

First, try to speak with them openly — without judgment and with empathy. Encourage them to seek support. You can email us at support@aec65.cam to describe the situation — we will assist you confidentially. Getting help from a professional counsellor can also be effective.

Safe and Responsible Gaming

aec65 Responsible Gaming — Your Protection, Our Priority

Gaming should always be a source of enjoyment. aec65 helps you play within safe limits — with deposit limits, self-exclusion, and 24/7 support.

What is Responsible Gaming and why does it matter?

Online casino and betting can be a legitimate form of entertainment, but it is only enjoyable when you are aware of your own capacity and limits. aec65 believes that responsible gaming habits keep every player's life on a positive track.

Responsible gaming means playing within a set budget, not placing extra bets to recover lost money, keeping to time limits, and not prioritising gambling over family and relationships. aec65 encourages every player to follow these principles.

Our platform has several protective tools that help you keep your gaming experience under control. Learn more about these tools below.

Important Age Requirement

Only those aged 21 or above are permitted to open an account and play on aec65. Protecting minors from gaming is one of our highest responsibilities.

Play within a set budget, no more
Do not think of gaming as a source of income
Set aside a fixed amount of time each day
Avoid placing extra bets to recover lost money
Do not place large bets out of emotion
Take regular breaks to keep your body and mind healthy
Spend time with family and friends
If you have a problem, contact support right away

Our Protection Tools

The aec65 platform has multiple responsible gaming tools that you can use at any time from your account settings.

Deposit Limit

Set the maximum amount you want to deposit daily, weekly, or monthly in advance. Once a limit is set, exceeding it is blocked automatically. This is the most effective way to manage your budget.

Self-Exclusion

If you feel gaming is having a negative impact on your life, close your account completely for a chosen period. From 7 days to permanent — choose the duration that suits you.

Time-Out Feature

Need a short break? Use the time-out feature to temporarily suspend account access for anywhere from a few hours to 30 days. Your account will reactivate automatically after the break.

Reality Reminder

During long sessions, aec65 will automatically remind you how long you have been playing and how much you have spent in total. These messages help keep you aware.

Age Verification

We follow a strict age verification process. Only those aged 21 or above may open an account and play. We make no compromises when it comes to protecting minors.

24/7 Support

Our Bengali live chat support is always ready for any questions or issues related to responsible gaming. Talk to us any time, day or night.

Warning Signs of Problem Gambling

If any of the signs below appear in your behaviour, it means your gaming habits are going out of control. It is important to take action immediately in this situation.

Playing repeatedly to recover lost money
Borrowing or taking loans to play
Hiding your playing from family members
Becoming inattentive at work or studies
Feeling restless or anxious when not playing
Setting aside money from daily expenses to bet

Ask yourself

If you feel that playing is having a negative impact on your life, contact aec65 support right away. Our team will assist you without judgment and with complete confidentiality.

For family members

If someone in your family is dealing with problematic gambling, please email us at [email protected]. We will help guide you in the right direction.

How to use the protection tools

Log in to your account

First, log in to your aec65 account. Go to the "aec65 Login" page from the top navigation bar and sign in with your details.

Open account settings

After logging in, click on your profile icon and select the "Responsible Gaming" option.

Activate your preferred tool

Choose from deposit limit, time-out, or self-exclusion — whichever you need — and set your preferred duration and amount.

Confirm and save

Save the changes. Some limits take effect immediately, while others become active within 24-48 hours — so they cannot be changed on impulse.

Get support

If you have any questions about the settings, contact our 24/7 Bengali live chat. We will assist you step by step.

Need help? We're here

The aec65 support team is always ready to assist with any responsible gaming concerns.

24/7 Bengali live chat

Any time, any day

Email Support

[email protected]

Requests for self-exclusion or account closure can also be made through our support team. Your request will be handled with complete confidentiality.

Stay aware with deposits and withdrawals

Financial awareness is an important part of responsible play. Keep the following in mind when depositing and withdrawing at aec65:

Minimum Deposit

৳300

For each payment method

Minimum Withdrawal

৳800

bKash, Nagad, Rocket, Upay

Withdrawals are generally completed within 30 minutes to 3 hours. Setting a deposit limit means you will not be able to deposit more than your set amount — this protects you from overspending.

Remember, bonuses and promotions always come with wagering requirements. For example, if you receive a bonus of up to ৳5,000 under the 100% welcome bonus, you will need to wager it 20 times. Make sure you understand these terms before you play.

Budget planning tips

Set aside a fixed portion of your monthly entertainment budget
Once that amount is used up, do not deposit any more
Keep your winnings separate — do not bet everything again
Never play with credit or borrowed money
Never withdraw from your emergency fund to place bets

21+ Age limit and protection of minors

aec65 follows a strict age verification policy. Our platform is for individuals aged 21 and above only. Age verification is mandatory during registration and you may be asked to submit an ID if required.

If you find out that a minor is using or attempting to use your account, notify our support immediately. We will take swift action.

In households where children or teenagers are present, use password protection on your devices and do not close the app or browser without logging out first.

Prohibited for minors

No one under the age of 21 may use this platform. If this is violated, the account will be terminated.

Take steps to protect your family

Enable parental controls on your devices and always keep your login details secure.

Responsible gaming FAQ

Log in to your account, go to Profile Settings, and open the "Responsible Gaming" option. There you can set the maximum amount you want to deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Lowering a limit applies instantly, while raising one takes effect after a 24-48 hour waiting period for your protection.

It depends on the duration of your self-exclusion. If you chose a fixed period (such as 30 or 90 days), you may be able to play again once that period ends. However, for permanent self-exclusion, the reactivation process is much stricter. Contact our support team for any questions.

A time-out is a temporary break — usually from a few hours up to 30 days. Once the set period ends, your account is reactivated automatically. Self-exclusion, on the other hand, is longer-term and more strict — it keeps your account closed for 6 months, 1 year, or permanently. If you feel gaming has truly become a problem, self-exclusion is the better choice.

First, try to speak with them openly — without judgment and with empathy. Encourage them to seek support. You can email us at [email protected] to describe the situation — we will assist you confidentially. Getting help from a professional counsellor can also be effective.

Yes, but there are some restrictions for your safety. Lowering a limit takes effect immediately. If you want to raise a limit, the change will take effect after 24-48 hours — this is an important safeguard against impulsive overspending. Limits cannot be changed while a self-exclusion or time-out is active.

Absolutely. Our support team is professional and follows a strict confidentiality policy. Any discussion you have with us about responsible gaming remains completely private. Our goal is to help you, not to judge you.

Enjoy safely, play within your limits

aec65 is by your side — committed to your safety alongside the best gaming experience.

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