aec65 Privacy Policy

aec65 ("we", "our", "platform") is a trusted online casino and betting service provider in Bangladesh. We take the privacy of our users ("you", "player") very seriously. This privacy policy describes what types of information we collect, how we store and use it, and what steps we take to protect your information.

The meaning of some important terms used in this policy: "personal information" refers to any information that can directly or indirectly identify you. "Processing" refers to any activity involving the collection, storage, use, transfer, or deletion of information.

aec65 may collect the following categories of information:

• Registration Information: Full name, date of birth, email address, mobile number, and preferred payment method.
• Identity Verification Information: National ID card or passport details collected as part of the KYC process.
• Financial Information: bKash, Nagad, Rocket, or Upay account details, transaction history, and deposit and withdrawal records.
• Gaming Activity Information: Play history, bet amounts, win and loss records, and bonus usage details.
• Technical Information: IP address, browser type, device information, cookie data, and session logs.
• Communication Information: Records of your conversations with our support team via live chat, email, or other channels.

aec65 processes your information for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
• Service Provision: Providing gaming services, bonuses, promotions, and VIP benefits.
• Financial Transactions: Processing deposits and withdrawals and ensuring transaction security.
• Legal Compliance: Meeting legal obligations related to fraud prevention, anti-money laundering, and age verification.
• Customer Service: Resolving your complaints and queries and improving support services.
• Responsible Gaming: Identifying risks of excessive gambling and providing necessary assistance.
• Service Improvement: Conducting analysis to improve platform performance and user experience.

The aec65 website uses cookies and similar technologies. Cookies are small text files stored on your device that allow our platform to recognize you.

We use the following types of cookies:

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences (such as language selection).
• Analytics Cookies: Help analyze platform usage to improve services.

You can control cookies through your browser settings. However, disabling some cookies may cause issues with certain platform features.

aec65 never sells your personal information or shares it with other parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to process transactions via bKash, Nagad, Rocket, and Upay.
• Technology Partners: Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others — only the information necessary to operate the games.
• Law Enforcement Agencies: Where there is a legal obligation or court order.
• Fraud Prevention Organizations: For the purpose of preventing money laundering and fraud.

All third parties are bound by contract with us and may use your information only for specified purposes.

aec65 uses industry-standard security technologies to protect your information. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmissions.
• Sensitive information (passwords, payment data) stored encrypted using industry-standard algorithms.
• Firewall and intrusion detection systems at the server and network level.
• Regular security audits and vulnerability testing.
• Strict data access controls and privacy training for staff.
• Two-Factor Authentication.

We acknowledge that complete security on the internet cannot be guaranteed. Please keep your account password confidential and contact us if you notice any suspicious activity.

aec65 retains your information only for as long as necessary. The retention period is determined based on the following:

• The entire period your account remains active.
• The period required to meet legal obligations after account closure.
• Financial transaction records retained for the period specified under applicable regulations.
• A reasonable period after the conclusion of any dispute resolution or legal proceedings.

Once the specified period ends, we securely delete or anonymize your information so that it can no longer be identified.

You have the following rights regarding your personal information, which you may exercise at any time:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, this may not always be possible due to legal obligations.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured and readable format where applicable.
• Right to Object: The right to object to the use of your information for specific purposes.

To exercise these rights, email [email protected] or contact us via live chat. We will generally respond to your request within 30 business days.

aec65 strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from any child or minor.

Age verification is mandatory at registration. If we learn that a minor has created an account, we will immediately close that account and delete all related information. If you suspect that a minor is using our platform, please contact us.

If you gave consent to receive marketing messages at the time of registration, we may send you emails or SMS messages about promotions, bonus offers, and updates. You may withdraw this consent at any time by:

• Clicking the "Unsubscribe" link at the bottom of any email.
• Changing your notification preferences from your account settings.
• Sending an email to [email protected].

Even if you withdraw marketing consent, you will still receive important service-related messages (transaction confirmations, security alerts).

aec65 primarily provides services to users in Bangladesh. For operational purposes, your information may sometimes be processed on servers located outside Bangladesh. In such cases, we ensure that:

• Information is transferred only to the extent necessary to provide the service.
• All third parties maintain adequate security measures.
• Transfers are completed in compliance with all terms of this privacy policy.

aec65 may update this privacy policy from time to time. If changes are made, we will:

• Publish a new "Last Updated" date on this page.
• Notify registered users directly by email for significant changes.
• Continued use of the platform after any change will be considered acceptance of the new policy.

We will try to give at least 7 days' notice before significant changes. If you do not agree to the changes, you may close your account and stop using the service.

If you have any concerns or complaints about how your information is handled, please contact us directly. Our privacy team will take your complaint seriously and aim to provide a resolution as soon as possible.

To submit a complaint: email [email protected] with "Privacy Complaint" in the subject line. We aim to send an acknowledgment within 7 business days and a full response within 30 business days.